A different type of diner’s club ;-). Photo credit to MamaT
A rant about not being able to get my money from Diners Club – the charge card people.
Set of bullet points to summarise the situation (from my perspective, of course):
- I have over-conscientiously credited £550 to my Diners Club account – i.e. to pay off what I thought was an outstanding balance
- I would like the money back – i.e. I don’t want to spend it
- Anyway, not many places actually take Diners
- I’m not staying in hotels, so haven’t got any big ticket things to spend the balance on…
- I first start asking for my money to be wired to my current account, probably back in October
- however, there’s some technical issue or other
- I also wanted to pay off my credit card – but they couldn’t do that either
- I thought the credit card was owned by the same company, but I now find that Diners Club has been sold by Citigroup [find out who has bought them]
- Because it hasn’t happened, I’m wondering whether Diners Club is deliberately retaining my credit balance because they are affected by the Credit Crunch
- I’m rather worried I’m not going to see the money again
- Supervisor
- There never seems to be a supervisor to talk with
- I have been promised a supervisor call-back on two occasions – it hasn’t happened
- Either they haven’t called, or they haven’t called my mobile
- Presently I have no messages on the landline number they have for me, and I don’t recall their supervisor calling on my mobile
- That said, Diners have a great first line
- Plaudits especially to Juliet – extremely helpful, patient and courteous
- Also, Shirley
- There’s no point having a pop at the call centre people – they are told to speak to a script, and have little discretion.
The title of this blog relates to whether I will get satisfaction from Diners Club in the UK because they are listening to people like me to blog and tweet about corporations – although I think not.
If that’s the case, then I will use this post in future to agitate for better Customer service through social media tools like Twitter etc..
I have posted to my personal blog, as it’s a personal matter, but it could be an interesting case study!
I’m going to get in contact with their UK head office – Google led me to this post with contacts details for the Chief Executive’s complaint wrangler.
Update: I've hopefully removed all the apostrophe's from Diners, apart from the photo credit...
