Resources for a Teenager – Atul Gawande

The third in a series of posts detailing those resources I’m finding useful on my own particular (life) journey.

Meta

I think these lectures – and the thinking behind them – are extraordinary.

I listened to them in the car on a couple of long journeys.

I’ve recently started reading Atul’s personal exploration ‘Being Mortal: Illness, Medicine and What Matters in the End’. It’s also excellent, and timely for me to read it.

The List

The rationale

I read Atul Gawande’s book ‘The Checklist Manifesto’ and loved it.

I thought it common sense but which hasn’t be common practice, until Dr Gawande’s efforts to improve global public health.

I was therefore delighted to learn that he would be delivering the BBC’s Reith Lectures.

I’ve copy-pasted the following info from the BBC’s website to save time etc.

Dr Atul Gawande - 2014 Reith Lectures

Atul Gawande, MD, MPH is a practicing surgeon at Brigham and Women's Hospital and Professor at both the Harvard School of Public Health and Harvard Medical School.

In his lecture series, The Future of Medicine, Dr Atul Gawande will examine the nature of progress and failure in medicine, a field defined by what he calls 'the messy intersection of science and human fallibility'.

Known for both his clear analysis and vivid storytelling, he will explore the growing importance of systems in medicine and argue that the future role of the medical profession in our lives should be bigger than simply assuring health and survival.

The 2014 Reith Lectures

The first lecture, Why do Doctors Fail?, will explore the nature of imperfection in medicine. In particular, Gawande will examine how much of failure in medicine remains due to ignorance (lack of knowledge) and how much is due to ineptitude (failure to use existing knowledge) and what that means for where medical progress will come from in the future.

In the second lecture, The Century of the System, Gawande will focus on the impact that the development of systems has had – and should have in the future - on medicine and overcoming failures of ineptitude. He will dissect systems of all kinds, from simple checklists to complex mechanisms of many parts. And he will argue for how they can be better designed to transform care from the richest parts of the world to the poorest.

The third lecture, The Problem of Hubris, will examine the great unfixable problems in life and healthcare - aging and death. Gawande will argue that the reluctance of society and medical institutions to recognise the limits of what professionals can do is producing widespread suffering. But research is revealing how this can change.

The fourth and final lecture, The Idea of Wellbeing, will argue that medicine must shift from a focus on health and survival to a focus on wellbeing - on protecting, insofar as possible, people’s abilities to pursue their highest priorities in life. And, as he will suggest from the story of his father’s life and death from cancer, those priorities are nearly always more complex than simply to live longer.

The Task

Atul Gawande strikes me as an outstanding role model.

Our challenge is to rise above our everyday conditioning and aim to be as good as Dr Gawande in the things that we are passionate about, and which bring us to life.

It’s easy to quote Ralph Waldo Emerson

"Do not go where the path may lead, go instead where there is no path and leave a trail."

The tricky bit is sailing towards the horizon and not knowing where you're going. It's spectacularly more difficult than you might expect...

As one of my Mentors said to me:

"Justin, it's not about leaving A to get to B, it's about leaving A"

Thank you Steve!

Goodreads

I endeavour to record what I’m reading via my profile on Goodreads.

Resources for a Teenager - blog series

Intro

Living can be a challenge. Feeling like you’re connected - a jigsaw puzzle when the pieces fit together – is a challenge for most of us.

When you love a parent, and lose them before you might reasonably expect to, I can only imagine it’s incredibly difficult.

I thought it’d be helpful to breathe life back into this blog - after a prolonged quietude – by making a record of those of the resources I’m finding useful on my own particular journey.

I’m offering them here so that others may refer to them, choose what resonates, and read, watch, mark, and inwardly digest to support a life more fully lived.

I hope they are useful!

Materials

I’m planning to coalesce my findings – to begin with – about ‘Living’; Economics; and Fiction.

These signposts will (probably) be books; videos; blogs & online articles; and podcasts.

I’ll hopefully have bandwidth to provide a minimalist commentary.

Series

I plan to embed a number of widgets in these posts.

It may well be that the order is a bit haphazard (according to the collation of various types of materials), and that the order is the type of material, rather than the theme. I’d apologise, but better to ship than be perfect… ;D

Feedback

Any thoughts, additions, amendments – whatever – please add in respectful and constructive comments to the posts. Thank you!

Please help me raise Movember £$€ for Men’s cancer charities

Intro

Yes, hi folks – it’s Movember time, a time when we aim to raise awareness and funds to support research into Prostate and Testicular cancers.

This is therefore a quick post to spread the word, encourage you all to give money in support, and tell you what I’m doing to earn your commitment and hard cash!

Movember recap

During November each year, Movember is responsible for the sprouting of moustaches on thousands of men’s faces in the UK and around the world. The aim of which is to raise vital funds and awareness for men’s health, specifically prostate cancer and testicular cancer. 

Once registered at movember.com each Mo Bro must begin the 1st of Movember with a clean shaven face. For the entire month each Mo Bro must grow and groom a moustache. There is to be no joining of the mo to the sideburns (that’s considered a beard), there’s to be no joining of the handlebars to the chin (that’s considered a goatee) and each Mo Bro must conduct himself like a true gentleman.

A Mo Sista is essentially a woman who loves a Mo. An individual that is dedicated to supporting the Mo Bros in her life through their moustache growing journey; whether it be a friend, colleague, family member or partner. These inspirational women are committed to raising awareness of men's health issues and much needed funds for men's health along the way. 

Mo Bros effectively become walking, talking billboards for the 30 days of November and through their actions and words raise awareness by prompting private and public conversation around the often ignored issue of men’s health. 

At the end of the month, Mo Bros and Mo Sistas celebrate their Movember journey throwing their own Movember parties or attending one of the Gala Partés held around the world to stand tall and celebrate the moustache.

Sideburns, Burnsides, and Cider

A quick back-story to this year’s ‘tache.

Burnsides

Ambrose Burnside was an American Civil War general, known for his fantastic pair of burners, which happily joined in the middle under his nose. Oops, there goes rule 1!

According to that old faithful, Wikipedia:

Burnside was noted for his unusual facial hair, joining strips of hair in front of his ears to his mustache but with chin clean-shaven; the word burnsides was coined to describe this style. The syllables were later reversed to give sideburns.

Cotswold Cider Co – Sideburn

In his spare time, my brother makes cider, and he’s actually rather good at it! In particular, he makes Sideburn Cider:

A lightly sparkling, real good "toffee-apple infusion" - splendid...

ABV 6%, 500ml

Celebrating the Sideburns proudly worn by real cider lovers. "Gracing the bottle is their inventor and our hero, Ambrose Burnside."

My own work in progress

Given that I didn’t totally obey the rules last year with my “monkey’s tail”, I’ve ploughed ahead with my Ambrose Burnside tribute.

Here is a week-old version. I’ll post a more up-to-date photo asap.
I think it’s splitting opinions, although I'll admit that a normal ‘tache probably takes a bit more courage and persistance than my own facial fuzz!

Please give what you can. Thanks

Albert has got the ball rolling on http://mobro.co/justingsouter.
I’ve put my money my where my mouth / top lip is. I hope you can do the same!

Thank you.

“What are the skills that build positive emotion, gratitude, optimism, purpose, engagement in life?”

Intro

Since last June, I've been working with a start-up called http://happie.st. Our tagline is 'get rewarded for doing the things that make you happy".

I've come across some awesome personal development materials since then, and have got stuck into a lot of podcasts, DVDs, books, articles etc. ;-). For the eagle-eyed, you probably already know that! lol

This post records some of my recent discoveries, and the inspiration they provide:

• Some reflections by Martin Seligman, arguably the moving spirit behind Positive Psychology, and someone I first learned about on my Psychology undergraduate degree – as he had convincingly put forward the theory of ‘learned helplessness’.
• A summary from Time magazine about Positive Psychology
• Links to some courses on Positive Psychology I have found (in the UK)
• Widget showing some of my Goodreads books and account

Marty Seligman

I find listening to a podcast of someone gives a fantastic flavour of the person, and whether I’m going to enjoy / like / benefit from their writings.

Marty at the RSA

Martin Seligman at the RSA in London: I've listened to his podcast, and it’s highly insightful and enjoyable. Full disclosure: I used to be a Fellow of the RSA.

MAPP programme promotion podcast

Having searched iTunes for ‘Martin Seligman’, I was also listening to another podcast, and found the early proceedings highly meaningful.

I’ve listened to a particular section a number of times, and I've (roughly) typed up a couple of minutes the proceedings of the Virtual Information Session (http://www.sas.upenn.edu/lps/graduate/mapp) from about 4mins 30secs - involving Marty Seligman:

• "Back 8 years ago, when I found myself president of 160k psychologists, I asked myself the question "what do psychologists do well?", "what don't we do well?"
• I thought what we did pretty well was suffering: depression, trauma, anxiety, anger, victims and the like
• But, what psychologists didn't do well, what there was no science, no practice of, was what makes life worth living: positive energy, positive emotion, engagement
• So, as I looked around, I decided that my initiative as president of that Association would be to cheer-lead for, raise money, do some of the science, or the possibility of a science of practice, on what makes life what worth living, the positive side of life
• I should say that what was behind that was some of my experience as a clinical psychologist, as a therapist for many years
• And initially, I had believed that all you needed to work on was suffering; if you got rid of suffering, you automatically got happy
• We were astonished to find out in clinical practice that occasionally when things went really well and you were able to alleviate anxiety, depression, anger: you didn't get a happy person, you got an empty person
• So the question was, so what are the skills that build purpose and meaning in life, they're different from relieving depression? What are the skills that build positive emotion, gratitude, optimism, purpose, engagement in life? And so that became my mission
• [...]
• Starting about 4 / 3 years ago, as the science was beginning to develop along, I began to become concerned about application; that is, how can we take the things we're learning about gratitude, about pleasure, about strength and virtue, about creating purpose, and bring them into the real world"

I feel the point about an 'Empty person' is incredibly powerful, certainly for my own life. I'd actually bought 'Learned Optimism' (http://amzn.to/J6djq7) a couple of weeks back, and I'm also reading 'Happier' (http://amzn.to/Jrve7w).

I feel that this will be a rich vein for investigation and learning for me. I find the description of ‘empty’ a trigger to do practical things to build my own levels of positive emotion, gratitude, optimism, purpose, and engagement in life :-D

I'd be fascinated to hear any thoughts and feedback you may have. By the way, MAPP stands for ‘Master of Applied Positive Psychology’.

Courses

For now, studying at the University of Pennsylvania, at Martin’s knee, is a bit of a long shot, so here are some closer to home:

• Eight Week Programme in Positive Living at Northumbria Unversity – in Newcastle
• Applied Positive Psychology MSc at the University of East London, similar to UoP course
• Positive Psychology (Short Courses) at my (other) Alma Mater, City Uni in London

Time document

Useful summary of Positive Psychology which puts things into a nutshell:
The New Science of Happiness

Goodreads widget

I’m whacking this in here, as it’s a useful place for me to share what I’m reading :-)

Justin's bookshelf: to-read

The Genius In All Of Us: Why Everything You've Been Told About Genes, Talent And Intelligence Is Wrong

by David Shenk

Succeed: How We Can Reach Our Goals

by Heidi Grant Halvorson

Bounce: The Myth of Talent and the Power of Practice

by Matthew Syed

Gamestorming: A Playbook for Innovators, Rule-breakers, and Changemakers

by Dave Gray

What Should I Do with My Life?: The True Story of People Who Answered the Ultimate Question

by Po Bronson

Wash up

I hope you find these materials useful and insightful. I’d love to get your feedback, and what else you’d suggest. Thanks for reading!

Join us for the North East Premiere of 'HAPPY' on World HAPPY Day

Background

You may be aware that I’ve been working at happiest Limited since last June. I feel very fortunate to have learnt a great deal, and discover a treasure trove of resources around the practice of happiness. I.e. that one’s level of happiness and well-being is something that one can grown, through regular practice and habitual behaviour.
This post provides the context to a happiness-related event I’m involved in organising in Newcastle upon Tyne, and invites you to attend and bring your friends!

Happiness at Work event

I was thrilled to attend the recent Happiness at Work event, organised by Codeworks:

This month we’re taking a different approach to our Think and a Drink event with the topic of Positive Psychology and its effects in the workplace.  We’ve got speakers and discussions and even a chance of taking part in some of the very first research studies on the subject with our friends at Northumbria University.  Here’s a little taster of what you can expect.
Positive Psychology is a new branch of Psychology which focuses on enabling people to grow and fulfil themselves. Professor Martin Seligman, who is generally credited with igniting the interest in positive psychology when he was appointed President of the American Psychological Association in 1998, describes it as enabling people to ‘flourish’. A positive psychological state in which we feel positive emotions, engagement, achievement, positive relationships and a sense of meaning in our lives.
Research also demonstrates that a positive psychological state seems to protect against illness and prolong longevity. It also enhances resilience, very important given the challenging and unpredictable economic climate we are experiencing.

At that event, the seeds of local action were sown, so please read on for details of the event in February.

We’re showing a movie, and you’re invited!

We’re showing a movie on 11th February in Newcastle upon Tyne. Once in the afternoon, and for the second time in the evening. Please use these links to book online.
The following is the descriptive blurb:

Happy People = Happy World

On World HAPPY Day, February 11, 2012, thousands of people will join together in communities across the globe to watch the film HAPPY and begin their journeys toward healthier, and happier lives. We want everyone in the North East and Cumbria to be part of this amazing, worldwide event so we are screening the film twice, at 2.00pm and 6.30pm, at The Centre for Life in Newcastle.

World HAPPY Day inspires action for increasing happiness in our own lives and in the world. Research suggests that happy people are healthier and live longer, they are more likely to care for the environment and less likely to commit crimes or go to war. Happy people help others more often and are more optimistic and creative. Increasing happiness benefits us as individuals and communities in infinite ways – it is a goal worth sharing.
Roko Belic, director of the Academy Award® nominated “Genghis Blues” now brings us HAPPY, a film that takes us from the bayous of Louisiana to the deserts of Namibia, from the beaches of Brazil to the villages of Okinawa to explore the secrets behind our most valued emotion.

---

Screening Programme

Afternoon

2.00pm ‘Happy Networking’ – an opportunity to relax over a drink, catch up with friends and meet lots of new, like minded people
3.00pm ‘HAPPY’ – be one of the first in the North to experience the inspiring new film by Roko Belic
4.30pm ‘Happy talk’ – share your feelings about the film, learn more about the psychology and growth of happiness and find out more about forthcoming Happiness events, including the foundation of a Happiness group in the region.
5.30pm Event draws to a close

« Click here to book the matinee »

Evening

6.30pm ‘Happy Networking’ – an opportunity to relax over a drink, catch up with friends and meet lots of new, like minded people
7.30pm ‘HAPPY’ – be one of the first in the North to experience the inspiring new film by Roko Belic
9.00pm ‘Happy talk’ – share your feelings about the film, learn more about the psychology and growth of happiness and find out more about forthcoming Happiness events, including the foundation of a Happiness group in the region.
10.00pm Event draws to a close

« Click here to book the evening showing »

The Film

Happy - A Documentary Trailer from Wadi Rum Films on Vimeo.
For more information about ‘HAPPY’ go to - http://www.thehappymovie.com

How you can get involved

Please come and join us – the links again: afternoon and evening. Come to both if you like ;-). Key activities:

• share your feelings about the film,
• learn more about the psychology and growth of happiness and
• find out more about forthcoming Happiness events, including the foundation of a Happiness group in the region.

#Movember monkey's tail update, & ‘Mo Down’ - please donate!

Context

Previous posts (Movember: please help raise money to combat men’s cancers & Movember Shave-down) have explained how I am raising money to combat, and raise awareness about, men’s cancers such as prostate and testicular ones.
This post is to bring everyone bang up to date, and sign off by encouraging you to keep giving using this link please!

Becoming Jimmy Hill

Those of you with strong constitutions may wish to check out my scary Dr Who-like regeneration into Jimmy Hill below.
There are three sets of photos in this Flickr slideshow – basically the two last weekends in November, and in fact the final shots are before and after the epic trim yesterday. I hadn’t realise quite how long the Movember monkey’s tail had become!
Apologies due to Jimmy – I’ve always thought actually he’s a really decent bloke (as his Wikipedia profile attests) :-)

Lady Greys bar Mo Down

To finish off the Movember movement in style, us Lady Grey’s bar team members gathered for a drink this past Wednesday. At the bottom of this post, you should find a widget with the results.
Not particularly wanting to see myself without my normal facial hair, I gave myself a two week run-up without trimming my beard, so that I’d have something to talk about from the off! I’d actually opted out of the competition because I chose to start not clean-shaven…
Highlights from these photos include Cameron, who reminded me of Ron Mael from Sparks, but I think that’s probably wrong (although any suggestions gratefully received!). Also, Peter – who had to have his fluff enhanced with mascara [not sure where that came from…!].
To cap it all, there’s James with the wrap-around ‘tache, with a roundel at the back reminding me of that geezer with the thing on his forehead, from Stargate SG-1.
At the time of writing, our team has raised £458, so I’m hoping to boost this through further donations! Thank you :-D

Combat Stress – caring for Veterans' mental health

Introduction

For my undergraduate degree, I studied Psychology, and fascinating it was – it’s related to the human condition, but both the physical and metaphysical perspectives [well, something like that – Ed.].

I was also a member of the URNU, the University Royal Naval Unit, and loved that as well. A little bit of background (i.e. a related post) can be found here.

Based on a gut instinct that our servicemen and women could be treated more respectfully and looked after better, I’ve recently donated to Help for Heroes. Based on my background though, I’ve got a closer affinity to Combat Stress, and this post is designed to help you understand why.

I realise that there are a number of quotes from the Combat Stress website, but I’m guessing you’ll bear with it…!

About Combat Stress

Why Combat Stress exists

Combat Stress is the UK's leading military charity specialising in the care of Veterans' mental health.

We treat conditions such as Post Traumatic Stress Disorder (PTSD), depression and anxiety disorders.  Our services are free of charge to the Veteran.

Since 2005 the number of ex-Service men and women seeking our help has risen by 72%.  And we have a current caseload of more than 4,300 individuals. This already includes 102 Veterans who have served in Afghanistan and 400 who served in Iraq.

In March 2010 our Patron HRH The Prince of Wales launched our major fundraising campaign – The Enemy Within Appeal.

The £30 million, three-year appeal is designed to help us treat the escalating number of psychologically injured Veterans who are turning to us for help, by:

• Establishing 14 Community Outreach Teams nationwide
• Enhancing clinical treatment at our three short-stay treatment centres

If you need help yourself

This link has the map referred to below in the following quote:

Combat Stress provides effective treatment and support to Veterans of the British Armed Forces who are suffering from mental ill health.

If you or perhaps someone in your family has a problem, then please call us for an informal chat.

Our services are free of charge and regardless of War Pension/Armed Forces Compensation Scheme status.

We have people in your area ready to take your call –8.30 am to 4.30 pm, Monday to Friday.  Simply click on your region in the map [below] for contact details of your local Support Desk.

Veterans do not have to have seen active service in order to qualify for our help – but if you are in any doubt, just ask us.

Some facts re the Falklands War

At a recent Combat Stresss fund-raiser that I attended, Lieut-General Robin Brims addressed us, and mentioned the problems that service personnel faced returning home after fighting in the Falklands War.

I don’t really have time to substantiate the following quote which I believe backs him up, but it’s from here and quotes Guardian and Observer sources:

Since the war, hundreds of veterans, both Argentinian and British, have committed suicide. Numbers of suicides are not recorded by the MoD, but the South Atlantic Medal Association claimed in 2002 that more British ex-servicemen from the Falklands have killed themselves since the 1982 conflict than died in action: 264 they estimated (300 is more recently quoted).

An example is Lance Corporal Colin Deary who lost three friends in the Falklands, was discharged from the army eight years later with drink problems, and in 1994 stabbed himself to death. Similar reports have been made about the Argentinian troops.

[…]

As in all wars but still not adequately recognised by the military establishment, the servicemen and women suffer to varying degrees from post traumatic stress disorder. Many soldiers found it hard to return to normal life, ended up getting into trouble and committing crimes.

Simon Skinner suffered flashbacks and stumbled from one crisis to another attempting suicide on several occasions, becoming an alcoholic and getting into debt, and finally in 1995 having his final flashback. ‘He got out of bed, stood to attention, marched out of the room as if in a trance and, stumbling, fell down the stairs. He died five days later.’

Video highlighting the issue

The Enemy Within Appeal

Caution: this advert features a simulated flashback some viewers may find disturbing.

On 11 March 2010, His Royal Highness The Prince of Wales, launched the Combat Stress Enemy Within Appeal at St. James's Palace. 

This accompanying advert highlights the emotional 
impact of PTSD on the lives of Veterans and their families.

The key aims of The Enemy Within Appeal are to:

• Raise £30 million to enhance and develop mental health services for Veterans.
• Raise awareness of the plight of Veterans suffering from psychological injury.
• Encourage Veterans and their families to seek help earlier.

Please help us in any way you can.

N.B. You can now follow us on:

 

Enemy within appeal leaflet

This gives info on the appeal mentioned above – probably best viewed in Fullscreen mode…

The Enemy Within appeal leaflet

Wash up

Hopefully you get the general idea. I’m expecting to do another Byte Night sleep-out in the Autumn, but plan to devote any future fund-raising activities to help this cause. I hope you can support me. :-)

Ditches, Cundies, and Burns

A blog post about water drainage – and the lack of it.


It’s a times like these when I’m driving or cycling in our locality, when I feel a bit hacked off. Hacked off because the roads are awash with water, and roads and driving conditions are worse than they need to be.

Photo credit to Steve took it

With the snow rapidly melting, I think it should be running down ditches, flowing away through cundies (drains of loose stones), and into small streams that Northumbrians [and others] call burns.

The problem was particularly bad last year in early September, when a Northumbrian market town was inundated by flash floods. The roads around us were impassable in places, which meant it was tricky getting to the wedding of a couple we know.

The bride was stuck in a traffic jam when the Newcastle to Carlisle road was closed due to flooding, and the priest had to be rescued when his car engine was overwhelmed by standing water! The ceremony went off without a hitch, but about 50 minutes late…

I have been out myself from time-to-time, digging away at the verges on the road that leads up to our house, to let the water run-off into the ditches which usually are cut between the verge and hedgerows / fencing.

In doing so Jim, our next-door neighbour and ‘deputy farmer’ has called over and said I shouldn’t be doing the Council’s job. So, in writing this post I assumed that the Castle Morpeth or Tynedale Council were being dilatory.

A quick Google search showed this FAQ and made me think again:

“Roadside Ditches

Do you know who is responsible for looking after ditches? This is one of our most frequently asked questions.

Ditches on private land are the responsibility of the landowner, roadside ditches are normally the responsibility of the adjoining landowner, legislation permits the Highway Authority to discharge rain water from the highway into these ditches.

In order to keep ditches and drains working properly we advise landowners to:

• clean the waterways on your land regularly to ensure water is able to drain from the highway.
• check headwalls and grills regularly.

Rainfall certainly seems to be more intense these days and this does cause more drainage problems.

If everyone regularly maintained their ditches, a large number of the county's drainage problems would not occur. This would save a great deal of council taxpayer's money that is being used to solve the problems caused by blocked ditches and drains.”

Another hit was this:

“Who is responsible for roadside ditches?

The Highway Authority is permitted to use roadside ditches for the drainage of the highway.

Unless constructed specifically for the drainage of the highway, the maintenance of these is normally the responsibility of the adjoining landowner and not the Highway Authority. If road flooding occurs as a result of obstruction in these ditches the Highway Authority may exercise its legal powers to require the riparian owner to clear the ditch.”

A hit for activities around Alston (in the South of the County) are also enlightening:

Re: 2e/JAN/08 Cllr Pennell reported that he has researched the issue of responsibility for roadside ditches on the internet and noted that councils make a common presumption in law that the owner adjacent to the highway is responsible for the ditches. CALC have asked the county council to justify their position, but have not heard back yet, and the clerk has contacted the Country Landowners Association, who were unable to comment as the council is not a member. She has also e-mailed  the new NFU chairman for Cumbria, who is aware of the issue and willing to follow it up. 

The Traffic Management Committee met last month, and copies have been circulated of the County Council’s worksheet for employees on the cleaning of roadside ditches, and the Highways Act 1980 s101 which lists the power the Highways Authority has to fill in roadside ditches.

Cllr Phillips reported that he had spoken with Geoff Wilson from the Trail Riders Association, who had also offered to look into the issue of where the highway boundary should be. He added that if there is a case to fight, parish councils across the county should be in support. If needs be he will convene a meeting of the Rights of Way committee to discuss in detail.

It was observed that the county council have maintained the roadside ditches for thirty plus years, and it might be that in accepting responsibility for this they might have acquired that duty, possibly there is something about this in case law.

So, if you’ve read on this far – thanks for sticking with it! I had hoped to point the finger squarely at the Council and have done with it.

It now appears that maintaining ditches appears to be the responsibility of the landowner, and therefore I’m guessing it’s not a priority. However, the landowners may well reckon that the Council should be doing it - ergo no-one does. Dah!

I realise that the farmers keep the hedges in order, and it would be great if they could sort out the ditches on a regular basis, or else get a subsidy to do it – we’d all benefit IMO.

A shame that, as I not only agree with Gloucestershire Council but would also say that Councils wouldn’t have to pay so much in road repair bills because of the erosion this undrained water creates.

Bah.

Technorati Tags: frustrated,countryside,drainage,ditches,cundy,cundies,landowner,water

Is Diners Club listening to the Groundswell?

A different type of diner’s club ;-). Photo credit to MamaT
A rant about not being able to get my money from Diners Club – the charge card people.
Set of bullet points to summarise the situation (from my perspective, of course):

• I have over-conscientiously credited £550 to my Diners Club account – i.e. to pay off what I thought was an outstanding balance
• I would like the money back – i.e. I don’t want to spend it
  
  • Anyway, not many places actually take Diners
  • I’m not staying in hotels, so haven’t got any big ticket things to spend the balance on…
• I first start asking for my money to be wired to my current account, probably back in October
  
  • however, there’s some technical issue or other
• I also wanted to pay off my credit card – but they couldn’t do that either
  
  • I thought the credit card was owned by the same company, but I now find that Diners Club has been sold by Citigroup [find out who has bought them]
• Because it hasn’t happened, I’m wondering whether Diners Club is deliberately retaining my credit balance because they are affected by the Credit Crunch
  
  • I’m rather worried I’m not going to see the money again
• Supervisor
  
  • There never seems to be a supervisor to talk with
  • I have been promised a supervisor call-back on two occasions – it hasn’t happened
  • Either they haven’t called, or they haven’t called my mobile
  • Presently I have no messages on the landline number they have for me, and I don’t recall their supervisor calling on my mobile
• That said, Diners have a great first line
  
  • Plaudits especially to Juliet – extremely helpful, patient and courteous
  • Also, Shirley
  • There’s no point having a pop at the call centre people – they are told to speak to a script, and have little discretion.

Anyway, I have no confidence in Diners Club as an organisation, and I’m writing this because I want my money back!
The title of this blog relates to whether I will get satisfaction from Diners Club in the UK because they are listening to people like me to blog and tweet about corporations – although I think not.
If that’s the case, then I will use this post in future to agitate for better Customer service through social media tools like Twitter etc..
I have posted to my personal blog, as it’s a personal matter, but it could be an interesting case study!
I’m going to get in contact with their UK head office – Google led me to this post with contacts details for the Chief Executive’s complaint wrangler.
Update: I've hopefully removed all the apostrophe's from Diners, apart from the photo credit...

Technorati Tags: incompetence,charge card,finance,useless,customer service,diners club,muppets

Read all about it: Wellbank in good hands!

A post about how the namesake of this blog is prospering under new management.

Photo credit to Ajnabeee. More photos tagged with ‘Wellbank’. fyi a place in Scotland called Wellbank.

I was at the Codeworks Connect Christmas party 10 days ago. There I bumped into Andrew Robson, its outgoing Chairman. Andrew is the boss of Perfect Image, an IT systems integrator in the North East of England.

The ever-genial Andrew ventured that he knew something about me that I probably wasn’t aware of. I immediately thought “Oh no, what have I done *this* time?”.

It was therefore with a mixture of fond memories and slight wonderment that Andrew announced that he and his family now live in my Granny’s old house – blog post passim.

So, we proceeded to have a long chat about the history of the house, and what the Robsons have done to refurbish the house. We talked about:

• My Uncle floating this slippers in the bath, and jumping down the stairs
• The marvellous outside loo
• How they had found some fascinating stuff, e.g. university newspapers and some books[?] from the late 19th century.
  
  • uni newspapers
  • 1880s records
• What needed to be done about refurbishing the house

Apparently (and thankfully) they have left the garden pretty much the same. And Don the Gardener still comes to look after the garden when he can. :-)

So, a happy story and good to think that my roots are in good hands.

More news as I have it.

Technorati Tags: family,upside,good news

Morpeth War Memorial

My Mum was born and brought up in Morpeth, a market town in Northumberland, and a centre for Northumbrian culture and dialect.

I was there the other evening, as Caroline and I had been invited to a drinks party which, coincidentally, was just round the corner from my Granny's house.

It was on the way home from the party whilst I was driving through Morpeth, that I had the idea of writing this post.

To come at the same end from a different angle, for two years I was a member of the Bristol University Royal Naval Unit, whilst I studied Psychology for my undergraduate degree.

Bristol URNU is a fine organisation, and I thoroughly enjoyed my time going to sea aboard HMS Dasher, learning about things nautical, and generally broadening my horizons.

The relevance to this post was that one of my proudest moments was dressing up in full Midshipman's regalia and taking part in the Bristol Remembrance Sunday Parade.

I feel strongly that the continuing sacrifice of our Armed Services is worthy of both celebration and veneration, and it saddens me that we're constantly hearing reports about how they are being let down.

So, with all that in mind, it was uplifting to see that the Morpeth War Memorial was properly lit, cared for, and clearly visible from the road.

It made me feel that there are still Authorities out there who take the memories of our War Dead seriously and that, by their example, others will take the whole thing as seriously as I believe we all should. :-)